TERMS & CONDITIONS

Seller: Fundacja Rime, ul. Śródziemnomorska 55/18, 02-758 Warsaw, NIP: 5213736590

Office: Al. Jerozolimskie 11/19 room 42; 00-508 Warsaw; phone: 22 115 8000. e-mail: dharmashop@fundacjarime.pl

TERMS & CONDITIONS:
Contact with the seller is possible on working days, from Monday to Friday, between 10.00-18.00, e-mail: dharmashop@fundacjarime.pl
All sales are managed by volunteers working pro-bono, there is no stationary daily service, therefore we kindly ask for your understanding. We usually reply to messages within 24 hours, in exceptional cases reply may be sent within 3 days. We usually ship orders within 3-4 days, up to 14 days at most.

Returns:
Based on Article. 38 of the Consumer Rights Act: “The right to withdraw from an off-premises or distance contract is not available to the consumer in relation to purchase of accommodation (other than for residential purpose), transport of goods, car rental services, catering or services related to leisure activities, entertainment, sport or cultural events, if the contract provides for a specific date or period of performance.” This point applies in our store to events organized in a rented space. Otherwise, participation in the course can be canceled up to 7 days before the course starts, after this period, we refund 80% of paid amount in case of a lecture or initiation, and 50% of paid amount in case of retreat.
We reserve the refund period up to 14 days.

In the case of payment via PayPal, DotPay or Przelewy24, we deduct the fee charged by the payment operator and an additional amount of 1.50 PLN which is a bank commission for the return transfer.

In case of payment via traditional bank transfer we deduct only bank commission in the amount of 1.50 PLN for the return transfer.
Provided amounts are valid as of July 10, 2023 and are subject to change.
No fees/commissions will be deducted in case of cash refunds.
Donations for organization of courses paid directly into Fundacja Rime’s bank account, are not subject of refunds.
Returns of physical products are regulated by EU and Polish law. Return address: Fundacja Rime Al. Jerozolimskie 11/19 room 42; 00-508 Warsaw.

Complaints:
The Buyer may submit complaint regarding sales agreement to Fundacja Rime’s e-mail address dharmashop@fundacjarime.pl, or in writing to correspondence address: Al. Jerozolimskie 11/19 room 42; 00-508 Warsaw.
Properly submitted complaint should contain: name, surname, correspondence address, e-mail address, date of the sales agreement, subject of the complaint indicating Complainant’s request for action, circumstances justifying the complaint. If the data or information provided in the complaint need to be supplemented, the Seller asks the Complainant to provide it in the indicated scope.
The seller considers the complaint within 14 days from the date of its receipt in the correct form. The response to the complaint is sent to Buyer’s e-mail address or to Buyer’s correspondence address.

Replacements:
In case of wrong size, color or model, it is possible to replace it. In such instance, the product along with the receipt should be shipped at Buyer’s expense to the address: Al. Jerozolimskie 11/19 apartment 042; 00-508 Warszawa, within 14 days from receiving the order. Order’s data along with information regarding the desired model, color and/or size should be attached. Products will be replaced within 14 days from receiving the shipment.

Order Placement:
Orders can only be placed via the website www.khyenkong.pl. Placing an order entails the obligation to pay. The Seller undertakes to deliver the goods without defects. Settlements of transactions made by credit cards and electronic transfers are carried out via Dotpay.pl
By conducting a payment for the “virtual product”, you are making a donation for the Fundacja Rime’s statutory goals, which include the promotion and protection of Tibetan culture and its values.